General
Complaints procedure
TreeCap aims to provide high-quality service and wants to hear from clients who are dissatisfied. Every complaint is taken seriously. Complaints about the product or the Manager can be submitted in writing to the postal address or by email to info@treecap.nl.
Kifid
Once TreeCap B.V. is a licensed manager under the AIFMD, it will be affiliated with the Dutch Financial Services Complaints Institute (Kifid). From then on, clients who are not satisfied with the outcome can escalate their complaint to Kifid.
How to submit a complaint
- 1Submit the complaint in writing or by email.
- 2Attach and sign the complaint letter.
- 3Include your full name and address.
- 4Clearly describe the grounds of the complaint.
What happens next
TreeCap confirms receipt and aims to respond within six weeks. If that is not possible, the client is informed in writing or by email when a response can be expected.
Compliance review
If the client is not satisfied with the response, they can request a second review by the Compliance Officer and TreeCap's management.
Get in touch
Interested to learn more?
Reach out to the TCAF team to learn more about the TreeCap Arbitrage Fund.
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